FAQ & Info

Can I dyed / bleached the hair?

Our hairs are 100% human virgin hair and all our hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.

 

How many hair extensions can make a full head?

Normally 3packs are enough for a full head, at most 5packs.

Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head..

 

How is the hair length measured?

Sunber Hair is measured true to length.The lengths on our website are the stretched length.

 

Can I wash the hair?

Hair can be removed down to clean, but the clean method must correct for the hair.

Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.

OR

I recommend:  Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.

 What if I forget my password?

We can quickly email you a link to reset your password. Click here https://www.sunberhair.com/account/login 

 

What types of payment do you accept?

We accept the following payment methods: Paypal, Stripe, Credit cards: VISA, MasterCard, and American Express. We firstly recommend you use Paypal.

 

Do you guarantee delivery time?

Because the post office handles your shipment, we cannot guarantee the exact time of delivery.However ,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

 

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

 

What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

If I am not satisfied with the hair, can I return it?

You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition.The refund caused by order cancellation, refund agreement or mediation will be process instantly from TrendyStyla account. However, it may take 7-10 business days for it to display on your credit card statement.

 

 

 

 

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.